Discover
Understand before designing.
Benchmark · Audit · ChatGPT
Output: Problem map & hypotheses
Product design challenge · Operations · UX
From information overload to clear priorities.
Redesigning an operations dashboard to help fulfillment teams understand what needs their attention first — while giving managers better visibility into team activity.
The Double Diamond01–04
01
Discover
Understand before designing.
02
Define
Turn signals into priorities.
03
Develop
Prototype the interaction model.
04
Deliver
Evaluate clarity and actionability.
The challenge
Make the next best action obvious.
“I never know what needs my attention first.”
Frequent user complaint · supplied brief
Tasks, orders, notifications, recent activity and team updates all compete with equal weight. Important work can disappear in the noise, while managers struggle to understand ownership.
01Too much information competing for attention
02No clear priority hierarchy
03Important actions can be missed
04Managers lack a view of team activity
How I approached the problem
A rapid Double Diamond process.
Research, AI-assisted exploration, prototyping and qualitative usability validation.
Define
Turn signals into priorities.
Synthesis · IA
Output: Principles & priority order
Develop
Prototype the interaction model.
Lovable · Figma
Output: Interactive prototype
Deliver
Evaluate clarity and actionability.
Claude · Heuristic review
Output: Validated design direction
01 — DISCOVER
Understand before designing.
The challenge allowed less than one hour, so exploration focused on patterns and explicit assumptions—not fabricated interviews.
Benchmark
Reviewed priority and workload patterns in operations and task-management interfaces.
Existing experience
Mapped overload, hierarchy issues and competing attention points in the supplied dashboard.
AI-assisted ideation
Used AI as a thinking partner for hypotheses and alternative information architectures.
02 — DEFINE
Prioritize actions before information.
Observation
Multiple information types compete for attention.
Insight
Users need hierarchy based on urgency and impact.
Design principle
Prioritize actions before information.
What I prioritized
01
Critical actions
02
Time-sensitive work
03
Blockers / exceptions
04
General updates
Priority over chronology
Action before information
Clear status at a glance
Managers need team visibility
03 — DEVELOP
Explore, prototype and iterate rapidly.
Ideation
Low-fidelity
Interaction
High-fidelity
ChatGPT
Exploration & ideation
Lovable
Rapid interactive prototyping
Figma
Refinement, system & final UI
Why Lovable?
Rapidly test the interaction model before investing in visual polish.
Once the model was coherent, the intended next step was refinement in Figma for consistency, component definition and documentation.
04 — DELIVER
Test the design hypothesis.
The previous and redesigned interfaces were evaluated against the same qualitative criteria. These are evaluation focuses—not measured outcomes.
AI-assisted usability evaluationPriority clarity
Can users quickly identify what requires attention?
Evaluation focus
Information hierarchy
Is the most important information visually dominant?
Evaluation focus
Actionability
Can users understand what action to take next?
Evaluation focus
Team visibility
Can managers understand team activity more easily?
Evaluation focus
DESIGN EVOLUTION
From equal weight to clear hierarchy.
CURRENT
Equal visual weight
Competing sections
Chronological information
Unclear priority
REDESIGNED
Clear priority hierarchy
Action-oriented layout
Critical work surfaced first
Visible team ownership
Priority hierarchy
Critical work is surfaced first, removing the need to scan every section.
Action-oriented information
Tasks are framed around what people need to do, not simply what happened.
Clear urgency
Labels, timing and visual weight communicate urgency without relying on color alone.
Team visibility
Managers see ownership, status and progress without adding another reporting layer.
Ready to see the solution?
Turn complexity into the next clear action.
Explore the redesigned operational workspace with interactive filters and task detail views.